Privacy policy

MarketingCrew is provided by Piikauppa Oy. We handle account, billing and support information to operate the service. Your organization decides which marketing sources and workspace members to connect.

For privacy questions and personal data requests, contact [email protected].

We store your account name, email address, authentication information, selected time zone, terms acceptance and workspace memberships. We also handle information you send when asking for support.

The sources you select provide the marketing information used in your workspace:

• Google Ads and Meta Ads: selected advertising accounts, campaigns, budgets and performance data.
• Google Search Console: selected properties, search reports and requested URL inspection results.
• Google Analytics and Matomo: selected properties or sites, traffic, engagement, events and revenue reports, and related source metadata.

You choose which sources to synchronize. Connecting a provider does not automatically select every account or property. Features you use may also store advertising proposals, uploaded data, report jobs and change history.

Provider authorization tokens are encrypted. They are not included in reports or returned to AI assistants.

We use information to create and secure accounts, synchronize selected sources, provide reports, manage subscriptions, answer support requests and record advertising approvals. Account emails include verification, password resets, invitations and trial reminders.

Processing needed to provide a service you contract for is based on that contract. Managing business workspace access, preventing misuse and resolving support issues may rely on our legitimate interests in operating a secure service. Billing and accounting records may also be processed to meet legal obligations. Where processing relies on consent, you can withdraw that consent.

Session and security cookies support sign-in and protect requests. Browser storage also remembers interface preferences, such as the display theme. Blocking essential cookies can prevent sign-in from working.

We also use Matomo at analytics.piikauppa.fi to understand visits to our public pages, sign-in pages and workspace screens, including downloads and outgoing links. Matomo uses analytics cookies to recognize visits. This website analytics is separate from the Matomo reporting sources you connect to your workspace.

Website analytics uses page types instead of account, organization or campaign identifiers. We remove URL query strings and fragments, and do not send account names, email addresses or authentication tokens as tracking identifiers. External links and referrers are recorded at domain level. You can block analytics cookies or requests using your browser settings or content blocker.

MarketingCrew’s application servers are located in Jyväskylä, Finland. Piikauppa Oy provides the service. Connecting third-party services or an AI assistant can also send information to those services; the location of our servers does not mean all connected services process data only in Finland.

AI assistants. A connected assistant, including ChatGPT, receives tool results within the permissions you grant to one workspace. Results can contain account and campaign details, performance metrics, reports and proposals. Advertising changes require the appropriate permissions and separate human approval. Allowing an AI connection or a tool call does not itself approve an advertising change.

The assistant provider handles the information it receives under its own terms, privacy policy and your account settings. Revoking a connection stops future access; it does not erase information already received by that provider. Manage existing conversations and data requests with the assistant provider as well.

Payments and service delivery. Stripe handles payment methods, billing details and tax identifiers. MarketingCrew stores subscription identifiers and payment status, not card numbers. Email delivery and operational monitoring support account messages and service reliability. Connected Google, Meta and Matomo services handle requests according to the sources and actions you select.

Workspace information is available to authorized workspace members according to their roles. MarketingCrew records tool use and advertising approvals for accountability.

Disconnecting a provider deletes its local credentials and stops synchronization. Stored reports are not deleted just by disconnecting. You can separately revoke assistant access in AI Connections.

Reporting history depends on your plan. Archived reports and history beyond the allowance of a reduced plan are retained for 30 days. Approval, audit and change-recovery records are separate from report cleanup.

Deleting a workspace removes its local customer data and queues cancellation of its Stripe subscriptions. Billing cancellation records remain until cancellation is confirmed. Records held by Stripe or other connected providers follow their own retention requirements.

Deleting your account is available in profile settings. If you are the last workspace owner, transfer ownership or delete that workspace first. Contact [email protected] for help with a data request or information about retention that is not covered here.

Subject to the conditions in applicable data protection law, you can request access to your personal data, correction, deletion, restriction of processing or a portable copy. You may object to processing based on legitimate interests and withdraw consent where consent is the basis for processing.

Email [email protected] to make a request. We may need to verify your identity to protect your information. You can also complain to a data protection authority, including the Office of the Data Protection Ombudsman in Finland.

For an overview of these rights, see the European Commission’s data protection guidance.

Privacy questions and personal data requests: [email protected].

Account, billing and technical help: [email protected]. You can also find connection guidance on our Support page.

We update this page when the information described here changes. The date at the top identifies the latest revision.